Salesforce Announces AI Tools to Help Doctors

Last week, Salesforce Inc. (NYSE: CRM) announced new AI solutions that could reduce workloads for healthcare workers. Salesforce is a cloud-based software company headquartered in San Francisco. The company offers customer relationship management software and applications focused on customer service, sales, analytics, marketing automation and e-commerce.

The first solution, called Einstein Copilot: Health Actions, has been designed to allow physicians to send referrals, book appointments and summarize patient info, including details such as patients’ prescriptions, diagnoses, clinical service requests and tests. By generating a summary using AI, clinicians would save time when looking for this data.

The other solution, Assessment Generation, will permit organizations to digitize health evaluations. This eliminates the need to manually type them.

Both solutions were built on the company’s Einstein 1 Platform, which health organizations use to collate medical data from different sources, including e-health records and insurance claim systems, into a single place. The platform also empowers admins, developers and IT with an artificial-intelligence platform that facilitates the development of automation and generative applications.

Administrative tasks that require a significant labor, such as paperwork, are one of the biggest drivers of burnout among doctors. It doesn’t help that the healthcare system is also short staffed. According to a recently conducted survey, more than 90% of physicians felt burned out regularly, with 64% of them noting that they were overwhelmed by administrative tasks.

To keep up with the ever-piling workloads, surveyed physicians revealed that they spent about 15 hours a week working on these administrative tasks, in addition to their usual work hours. This workload often grows heavier with each passing day, as healthcare data is stored in different formats and databases, which makes it time consuming for physicians to track down required information.

The survey also found that more than 80% of doctors believed AI could help streamline administrative tasks as well as identify anomalies and patterns in patient data, among other tasks. This and the need to consolidate data across the healthcare system has created a significant opportunity for technology companies such as Amazon Web Services, Google and Salesforce, which provide cloud-based customer relationship management tools.

During its announcement, Salesforce asserted that its Einstein Copilot solution would be available for use by the year’s end while its Assessment Generation solution would be available this summer. It is expected that all Einstein Copilot functionalities and features will comply with the Health Insurance Portability and Accountability Act. Regulations under this act protect sensitive patient health information from being disclosed without the patient’s knowledge or consent.

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