Many around the globe are concerned that artificial intelligence (AI) will lead to loss of employment for individuals around the globe, including telemarketers, editors, freelance writers, customer-service representatives and coders. Last month, the White House Council of Economic Advisers revealed that it had found minimal evidence that artificial intelligence would impact overall employment negatively.
The advisers added that history had shown that technology typically made companies more productive, helping create new jobs while also bolstering economic growth. They cited a study which found that 60% of the jobs held by Americans in 2018 didn’t exist in the 1940s and were created by tech that came later.
This view is backed by Challenger, Gray & Christmas, a company that tracks employment cuts. In a statement, the company revealed that it hasn’t yet seen evidence of layoffs attributed to AI.
A study carried out by investigators at New York University, the University of Pennsylvania and Princeton University also found that teachers of foreign languages and English as well as telemarketers held the most jobs exposed to language models similar to ChatGPT. This doesn’t mean they will lose their jobs to this tech, however. In such cases, the tech can do the menial tasks, freeing up individuals for more creative ones.
This has already been done by IKEA, which introduced a consumer-service chatbot to handle inquiries then retrained their workers to handle other tasks, such as advising consumers on interior design.
Chatbots can also help make workers more efficient, with one study by Lindsey Raymond and Danielle Li of MIT and Erik Brynjolfsson of Stanford University finding that employees who used chatbots were 14% more productive than those who didn’t.
It should be noted, however, that the fear that artificial intelligence does pose a threat to some jobs isn’t unfounded.
One company, Dukaan, replaced 90% of its consumer support staff with a chatbot, reducing response time to queries to “immediate” from almost two minutes. The use of the chatbot also shrank the typical time required to resolve issues to about three minutes, from more than two hours.
Investigators at Imperial College Business School-London, the German Institute for Economic Research and Harvard Business School determined that job postings for artists, coders and writers all dropped significantly within eight months of ChatGPT’s arrival.
At its core, AI enables machines to carry out tasks previously thought to require human input. This means that while it may lead to the elimination of some jobs, it will also create new ones and help make workers more productive. As the time passes, companies such as Intel Corp. (NASDAQ: INTC) are likely to commercialize many AI inventions that ease tasks at the workplace in ways that couldn’t have been imagined a decade ago.
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