AI-Written Emails Should Be Used Judiciously by Managers to Limit Erosion of Trust
Many employees don’t take kindly to managers relying on AI for emails that are supposed to feel personal or sincere. According to a recent study published in the International Journal of Business Communication, emails written with heavy AI involvement can weaken trust within organizations more than most people expect. The findings show that while many employees openly admit to using AI tools in their workplace, they don’t view the practice the same way when it comes from leadership. Only 40 percent of employees believe supervisors who lean heavily on AI sound genuine. In contrast, 83 percent of employees feel their…